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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Charles Carnel

Charles Carnel

July 24, 2024

5  out of  5
rating by Charles Carnel
"Great agent! I’ve been with Ferlincia and State Farm for years. Her team is always very nice and quick to respond to questions and get things done!"
We responded:
"Dr. Carnel, thank you so very much for taking the time to write such a positive review about our office. We appreciate the compliment and we truly do appreciate your business. "
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Mack McAlpine

July 16, 2024

5  out of  5
rating by Mack McAlpine
"Staff are very nice and sweet and professional. Also state farm gives customers the best quote that fit their budget.."
We responded:
"Mack, thank you for your positive review! We do so appreciate your kind words and are thrilled to hear that you had a great experience. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know."
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Chiquita Jones

July 15, 2024

5  out of  5
rating by Chiquita Jones
"Ms. Patterson always go over and beyond for me and my family."
We responded:
"Chiquita, thank you so much for taking the time to leave a positive review about your experience with our office on Google. We are thrilled to hear that you had a great experience with us and we truly appreciate your kind words."
Profile photo of Tricia Ford

Tricia Ford

July 9, 2024

5  out of  5
rating by Tricia Ford
"I’ve been insured with State Farm through Ferlincia Patterson for about 15 +yrs now. She has always been very polite, knowledgeable, and prompt with all of my insurance needs. Rather it was car, home, even business; I’ve always received quick quotes and competitive coverage rates. So thankful I found an agent that makes my insurance needs easier."
We responded:
"Catricia, Thank you for the amazing Google review! We're thrilled to hear about your positive experience with our services. Your feedback means a lot to us and motivates us to keep providing exceptional service. If you have any further questions or feedback, feel free to reach out. Thank you for choosing us and we hope to serve you again soon. "
Profile photo of Sherrill B Delbridge

Sherrill B Delbridge

July 7, 2024

5  out of  5
rating by Sherrill B Delbridge
"Everyone in the office is very helpful and friendly. I recommend them for your insurance."
We responded:
"Sherill, we value you as our customer and look forward to serving you again in the future. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're always here to help."
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Kelly Lee

June 26, 2024

5  out of  5
rating by Kelly Lee
"I am buying a home. Aesha went out of way to establish a new policy for my home. She is kind, good at her job and knowledgeable. She spend a lot of time with me. Even when I called her ten or twelve times. Thank you!"
We responded:
"Kelly, thank you so much for taking the time to leave us a positive Google review! We really appreciate your kind words and feedback. It's always a pleasure to hear that we have been able to assist you effectively. We strive to provide the best possible service and it's encouraging to know that we have met your expectations. If you have any further questions or need any more assistance, please don't hesitate to reach out. Thank you once again for your support! Ferlincia Patterson and Team"
Profile photo of Tom Brown

Tom Brown

March 13, 2024

5  out of  5
rating by Tom Brown
"Just wanted to leave a special note of Thank You to Andrya for her outstanding and above and beyond efforts made over the last month to work with me on my auto insurance. She is an extremely friendly agent that has worked diligently In trying to get my auto insurance issues resolved. Thank you again I realize that we have both had a challenging experience over the last month and with your help we can now move forward. Thank you for a job well done!"
We responded:
"Thank you so much for taking the time to leave a positive review about our office! We truly appreciate your kind words and feedback. We strive to provide the best possible experience for our users, and your review reaffirms the hard work we put in every day. If you need further assistance, please don't hesitate to reach out. Thank you again for your support!!"
Profile photo of Anthony Jamal

Anthony Jamal

January 30, 2024

1  out of  5
rating by Anthony Jamal
"Definitely takes ages to answer emails or text messages regarding anything pertaining to my policy. I need quick responses with actual care and concern and not dismissal and annoyance when I'm just trying to learn more information or handle my personal business."
We responded:
"I do apologize for the delay in responding to your text/email from late yesterday. Please give us a call at 205-595-2166 at your convenience so that we can better assist you. "
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Cody Baugh

January 29, 2024

5  out of  5
rating by Cody Baugh
"Great agent! Very responsive when you need a quote or to get a policy in place. Highly recommend!"
We responded:
"Cody, it is always a pleasure to assist you with your insurance and financial service needs. Thanks for your business!!!!"
Profile photo of Aimee McPherson

Aimee McPherson

November 18, 2023

5  out of  5
rating by Aimee McPherson
"Staff is great! Very patient and kind!"
We responded:
"Aimee, thanks so much for the review and the opportunity to assist you with your insurance needs. We appreciate you!!!"
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Michael Graham

March 28, 2022

5  out of  5
rating by Michael Graham
"Cassandra always 👍 awesome agent"
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Jess Simpson

January 29, 2021

5  out of  5
rating by Jess Simpson
"For 20+ years, Ferlincia Patterson has been our trusted insurance agent with State Farm, helping us navigate the best coverage for our home and vehicles. She and her team are always there to answer questions and offer advice on topics ranging from storm damage to roof replacement. We thoroughly recommend her agency! Professional, friendly and ultra-knowledgable. Thanks for everything, Ferlincia & team!"
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Vincent Williams

January 20, 2020

5  out of  5
rating by Vincent Williams
"Mrs. Patterson made this customer feel concerned about. She shows interest about the individual and is not shy about making personal inquiries."
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Natalie Ross

December 27, 2019

3  out of  5
rating by Natalie Ross
"She let me down."
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Paul McPherson

April 20, 2019

5  out of  5
rating by Paul McPherson
"Wonderful person and business"
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Stephanie R. Tinney

January 16, 2018

5  out of  5
rating by Stephanie R. Tinney
"Wonderful agency, from the moment you walk in until the agent sits and meets with her clients! Great family atmosphere! Thank you!"
Profile photo of Robin Clarke

Robin Clarke

October 5, 2017

5  out of  5
rating by Robin Clarke
"Incredibly helpful and willing to explain everything to someone who knows nothing about insurance. I can't thank them enough for how much they have helped me while transitioning to new policies, new cars, etc. Thanks!"